Delete Your SantyLink Account

Last Updated: 20th July 2026

This page explains how users of the SantyLink mobile app (com.santylink.app) can request deletion of their account and associated personal data.

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Option 1 — Delete in the SantyLink app (recommended)

1. Open the SantyLink app on your Android device.
2. Sign in to your account.
3. Go to Profile (bottom navigation).
4. Tap Delete account.
5. Enter your password and type DELETE to confirm.
6. Tap Delete my account.

Deletion is permanent and cannot be undone.

Option 2 — Request deletion by email

If you cannot access the app, email us from your registered SantyLink email address:

Email: inquiries@santylink.com
Subject: SantyLink account deletion request

Include the email address or username linked to your account. We may ask you to verify your identity before processing the request.

What data is deleted

When your account is deleted, we remove or anonymize:

• Your SantyLink account (username, email, password)
• Profile information (name, phone, address, city, country)
• Shop and food carts saved to your account
• Product reviews and food ratings linked to your account
• Push notification tokens and in-app notifications
• Active login sessions

What data may be kept

Some records must be retained for legal, tax, or business purposes. In those cases personal details on past orders, food orders, or stay bookings are anonymized (for example, name replaced with “Deleted User” and contact details removed). These records are no longer linked to your account.

Processing time

• In-app deletion: processed immediately.
• Email requests: within 30 days.

Accounts that cannot be deleted in the app

Accounts that own restaurant or hotel listings, or staff accounts, must contact SantyLink support at inquiries@santylink.com so we can close the account safely.

Related policies

See our Privacy Policy for more on how we handle personal data.

Contact

Email: inquiries@santylink.com
Phone / WhatsApp: +256 781 181 931
Website: Contact us